“…in most jobs that involve a customer, [emotional labor] is all you are getting paid for." -Seth Godin
If a job or task can be done by a robot or computer, it likely already is or will be. People who do jobs that don’t require some emotional element are easily replaced.
Emotional labor is the work that makes you feel tired even though you’ve been sitting in a chair all day.
Emotional labor is the work of connecting.